At ambrova.in, we want you to be completely satisfied with your purchase. If there's anything we can do to improve your experience, please contact us at:

📧 contactus@ambrova.in

1. Return Policy

ambrova.in follows a conditional return and refund policy.

Customers who have purchased a product from https://ambrova.in may request a return at the time of delivery if they are not satisfied with the quality of the product.

Reporting a Faulty Product

• Any item found faulty at the time of delivery must be reported within 2 days of delivery (including weekends and holidays).
• The return request must be initiated within 12 hours from the time of delivery.
• The product must not be damaged after delivery.
• The original bill/invoice must be returned along with the product.

To initiate a return, please email: 📧 contactus@ambrova.in

Further return instructions will be communicated once the request is received.

2. Return Conditions

We accept return requests only if:

• The item is unopened and unused.
• Original tags are intact.
• The product is in its original packaging.
• The item is in the same condition as received.

We do not accept returns for:

• Perishable items
• Intimate items
• Gift cards
• Downloadable/digital products
• Beauty items
• Items marked as "Final Sale"

3. Refund Policy

Once we receive the returned product:

• Our team will inspect the item.
• You will receive an email confirming receipt.
• You will receive a follow-up email informing you whether your return is approved or rejected.

If approved:

• The refund will be processed within two (2) weeks.
• Refunds will be issued to the original method of payment.
• Depending on your bank or payment provider, it may take 7–14 business days for the amount to reflect in your account.
• If replacement is not possible, ambrova.in will refund the full transaction amount paid by the customer in Indian Rupees.

Refunds will be processed via:

• NEFT
• RTGS
• Online banking
• Any electronic fund transfer system approved by the Reserve Bank of India (RBI)

4. Exchanges

If you receive a damaged or defective item, we are happy to offer an exchange.

To begin the exchange process: 📧 Email contactus@ambrova.in within 2 days of receiving the product.

5. Return Shipping

After submitting your return request:

• We will send you a return shipping label (PDF format).
• Please print and attach it securely to your package.

Return shipping costs:

• The customer is responsible for return shipping charges.
• The cost of return shipping will be deducted from the refund amount.

6. Final Sale Items

Products marked as "Final Sale" are not eligible for return, refund, or exchange.

Questions? Contact us at contactus@ambrova.in